| Contact database | Upload contacts from Outlook, Google, Yahoo!, etc. | | Search contacts by site activity, contact group, or contact info | | Export contact database to an Excel (.XLS) or .CSV file format | | Track history of eCommerce transactions, sent emails, submitted surveys, etc. | | Add private notes and call logs to contacts | | Manually unsubscribe or disable contact |
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| Contact groups and targeted marketing | Create groups for targeted marketing | | Set automated, dynamic groups based on geography, activity, and interests | | Query groups on any profile attribute | | Create static groups from query results |
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| Import and export contacts | Synchronize with an external contact database such as MS Outlook, Google, etc. | | Upload custom-formatted .csv or MS Excel (.xls) contact lists | | Export query results or contact group to .csv file for use with other databases and applications | | Remove duplicate contacts based on name, email, and address |
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| Advanced contact reporting | Drill-down reporting to analyze contacts. Specify data range, chart types, geography, site activity and more. |
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